Index prides itself on sourcing and distributing products from both local and international suppliers, always prioritizing domestic options when available. We provide a range of certifications to meet various needs and standards, such as Manufacturer’s Certification, Certificates of Conformance, Berry Amendment, and Lot Traceability Certifications. Our operations are ISO 9001:2015, ITAR, and Berry Amendment compliant. We also offer certification services and can cross-reference a wide array of product SKUs including AN, MS, NAS, and MIL specifications. For further details, feel free to reach out to us at [email protected].

At Index, we understand the importance of flexible payment options for our business-to-business (B2B) customers. That's why we're pleased to offer Net-30 payment terms to qualified clients, providing you with the convenience to pay for your purchases 30 days after the invoice date. This option is designed to help you manage your cash flow more effectively, giving you the breathing space to align payments with your business cycles. To learn more about our Net-30 terms or to begin the application process, we invite you to get in touch with our Accounting Department. They're ready to assist you with any questions you may have and guide you through the application procedure. Contact us at [email protected] for all the details and to see if your business qualifies for these terms.

At Index, we pride ourselves on offering a competitive, tiered pricing model designed to meet a broad spectrum of customer needs, ensuring you receive the best value as your order quantity increases. For those whose requirements go beyond our highest volume discounts, we’re ready to discuss customized pricing options to suit your unique demands.

If you find your needs exceed our standard pricing tiers, we invite you to contact our sales team for a tailored pricing solution that supports your business’s larger or more specific purchasing requirements. Reach out to us at [email protected] to explore how we can offer you the best possible pricing for your needs.

For customers with a valid resale certificate looking to make tax-exempt purchases, Index makes it easy to apply. Simply email your resale certificate to our Accounting Department at [email protected]. Upon verification of your certificate, we'll update your account to reflect tax-exempt status, ensuring that taxes are not applied to your future orders.

We strive to process your tax-exempt qualification quickly, so you can enjoy the benefits of tax-free purchasing without delay. If you have any questions or need assistance during the application process, our accounting team is ready to assist. This streamlined process is part of our commitment to providing you with a seamless and efficient shopping experience.

For a smooth and straightforward return process, we encourage you to follow these steps outlined in our FAQ section. For orders placed on our eCommerce site, follow these guidelines below to ensure that your return is handled efficiently. For all other orders, please email [email protected].

• Familiarize Yourself with Our Return Policy: Start by checking our return policy under the "Shipping & Returns" section, accessible via the footer on our website. This will help you understand if your order is eligible for a return.
• Log Into Your Account: If your order qualifies for a return, please log in to your account at indexthermoplastics.com. Navigate to the "My Orders" section to proceed.
• Find Your Order: Within the "My Orders" section, look for the order you wish to return. Click on the "view" option under the Action column corresponding to the relevant order.
• Request a Return: On the order details page, you will find the option to "Request a Return." Click this to fill out the necessary information regarding your return request and submit it for processing.
• Await Confirmation: After your return request is submitted, a member of our customer service team will reach out to you to discuss the next steps and provide further instructions.

Our aim is to make your return experience as hassle-free as possible. If you encounter any issues or have questions at any point during the process, do not hesitate to contact our customer support team for assistance.

Yes, Index Fasteners offers international shipping to most countries worldwide. We ensure that our products are available to customers globally, subject to compliance with current U.S. export regulations. Whether you are ordering from Europe, Asia, or any other region, we aim to provide a seamless shipping experience. Our team works closely with reliable carriers to ensure timely and safe delivery of your fasteners, no matter where your business is located.

For specific information on shipping rates and times, please contact our customer service team.